Berkeley Research Group

  • IT Specialist

    Job Locations US-DC | US-IL-Chicago | US-NY-New York | US-MA-Boston | US-CA-Emeryville | UK-London
    Posted Date 3 weeks ago(10/24/2018 1:40 PM)
    Job ID
    2018-2036
    # of Openings
    1
    Category
    Information Technology
  • Overview

     

    Berkeley Research Group (BRG), headquartered in Emeryville, CA provides independent expert testimony, advisory services and data analytics to major law firms, Fortune 500 companies, government agencies and regulatory bodies around the world. BRG experts provide sophisticated economic, financial, and analytical advice across a wide range of disciplines including antitrust and competition policy, complex damages, finance, healthcare, intellectual property, valuation, and workforce issues. In addition, the firm assists clients in major industry sectors with compliance, business process improvement and strategy consulting.

     

    The IT Specialist position is a critical role within the IT organization. This position requires a highly motivated problem solver with above average customer service and technical skills. The right candidate will work diligently to support our customer base (aka BRG user) and our Windows and Mac desktop environment (including virtual) firm wide.

    Responsibilities

    • Respond to customer requests for assistance related to all deployed hardware and software.
    • Deploy, maintain and troubleshoot laptops and desktops, both remotely and onsite.
    • Troubleshoot all mobile equipment, including tablets and smartphones
    • Help customers with questions and issues regarding usage of industry standard commercial off the shelf (COTS) software applications.
    • Provide support for Video Conferencing systems and customer support for video conferences. Cisco knowledge is preferred.
    • Manage Active Directory (AD), including creating and modifying user settings.
    • Work as part of a team, sharing duties with other IT personnel throughout the company.
    • Work with multiple platforms of technology and drive portions of those technologies.
    • Coordinate project actions with IT Operations Manager and IT staff members, vendors and technical representatives, internal and external clients.
    • Administer Help Desk software.
    • Work with ServiceNow platform.
    • Monitor Network Operations Center.

    Qualifications

    • Minimum 3-5 years of IT experience, working in a similar capacity.
    • Excellent written and verbal communication skills. Must have a positive, professional attitude.
    • Strong knowledge of technology, hardware and software in a professional services environment (e.g., extensive knowledge of Windows 7 and 10 operating systems, desktop and network security issues and software functionality and deployment, including Microsoft Office (2013/2016) and Microsoft Office 365.
    • Ability to solve complex problems by gathering facts and applying detailed trouble-shooting techniques.
    • Ability to multitask and prioritize workload along with project assignments.
    • General working knowledge of basic networking (TCP/IP, DNS, Routing, Sub-netting).
    • General working knowledge of anti-virus, backup and remote access technologies.
    • Position will be based in Boston, Chicago, Emeryville, London, New York or Washington DC, but IT personnel are required to support clients in all BRG locations globally, including personnel and independent contractors working remotely.
    • IT personnel may be required to travel for short periods of time. Trips will sometimes extend to 5 working days and could on rare occasions extend beyond 5 business days. All travel expenses will be reimbursed.
    • On-call and overtime will be required with this position.
    • Core Support hours for all BRG offices are from 8:00am-7:00pm local. This shift will be between those hours.

    This description indicates the general level and nature of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

     

    Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.


    BRG is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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